Contact
Dedicated Customer Service Line
Monday-Friday, 8:00 am - 4:30 pm
SMTD Fixed Route Service
Monday - Friday, 6:00 am - 10:45 pm
Saturday, 6:00 am - 5:45 pm
Dispatchers for the SMTD service will be happy to help you plan your trip on the SMTD buses. Be prepared to tell them the intersection closest to your current location, so they can determine the closest bus stop to you, where you want to go, and what time you need to reach your destination. They will be able to tell you where to board the bus, the time you need to be at the bus stop and what bus to transfer to, so that you may complete your trip.
Access Sangamon Paratransit
Monday - Friday, 6:00 am - 09:45 pm
Saturday, 6:00 am - 5:45 pm
Once you have been qualified to ride the Access Sangamon system, call the number above to schedule your trip. Although you do not have to call in advance, you have a better chance of scheduling your trip at the time closest to your needs if you provide more advance notice. Trips must be scheduled within a two-hour window of the requested time. Consequently, if you request a pick up at 8:00 a.m., the trip may be scheduled anytime between 7:00 a.m. and 9:00 a.m.
TTY Service
Deaf or hard of hearing? Please contact the Illinois relay service by dialing 711 on your telephone.
FOIA Requests
The Freedom of Information Act (FOIA) Officer for SMTD is Tony Mares. All FOIA requests should be directed to Mr. Mares in writing via the address provided below.
SMTD, c/o Tony Mares - FOIA Officer, 928 S. 9th Street, Springfield, IL 62703
Additional Contact Information:
Phone: (217) 522-6087
Shelters and Benches
SMTD maintains its own shelters throughout the city, and if you would like to report a maintenance issue with a shelter you can use the form at the bottom of this page. However, some of SMTD’s bus stops may have benches placed near them that the district does not maintain. These benches are provided by Ace Sign Co. through a contract with the City of Springfield. If you have an issue with a bench, you can report it to the city using their online form here.
Problems or Comments?
At any time, if you are not totally satisfied with the service provided by our dispatchers or drivers, for either SMTD or Access Sangamon, please call and ask for the Superintendent of that respective service. If the Superintendent does not resolve your problem to your satisfaction, submit your comments below and it will be reviewed by the Customer Service Department. Anonymous and/or insulting or otherwise inappropriate emails may be discarded by reviewing staff without further action.
Note: If you have questions about catching a bus right now, please call our dispatch at (217) 522-5531 instead of using this form.
ADA Modification Complaint
Any person who believes she or he has been discriminated against in obtaining a reasonable modification under the Americans with Disabilities Act may file a complaint by submitting a Reasonable Modification Complaint Form. SMTD will investigate the complaint received no more than thirty (30) days after receipt. SMTD will communicate results of all complaints in writing or other individually preferred accessible format.
