Contact SMTD for General Questions and Feedback
Dedicated Customer Service Line
(217) 522-8069
Monday-Friday, 8:00 am - 4:30 pm
SMTD Fixed Route Service
(217) 522-5531
Monday - Friday - 6:00 am - 10:45 pm
Saturday - 6:00 am - 5:45 pm
Need Help Planning Your Trip? Call a Dispatcher
Note: If you have questions about catching a bus right now, please call our dispatch at (217) 522-5531 instead of completing a form.
Dispatchers for the SMTD service will be happy to help you plan your trip on the SMTD buses. Be prepared to tell them the intersection closest to your current location, so they can determine the closest bus stop to you, where you want to go, and what time you need to reach your destination.
They will be able to tell you where to board the bus, the time you need to be at the bus stop and what bus to transfer to, so that you may complete your trip.
Call a Dispatcher at (217) 522-5531
Passenger Feedback, Dispute Resolution & ADA Resolution
At any time, if you are not totally satisfied with the service provided by our dispatchers or drivers or have a suggestion for a service change, for either SMTD or Access Sangamon, please call and ask for the Superintendent of that respective service.
If the Superintendent does not address your concern to your satisfaction, submit your comments below and it will be reviewed by the Customer Service Department to be forwarded to the Director of Operations. Anonymous and/or insulting or otherwise inappropriate emails may be discarded by reviewing staff without further action.
Access Sangamon Paratransit
(217) 522-8594
Monday - Friday, 6:00 am -10:45 pm
Saturday - 6:00 am - 5:45 pm
Once you have been qualified to ride the Access Sangamon system, call (217) 522-8594 to schedule your trip. Although you do not have to call in advance, you have a better chance of scheduling your trip at the time closest to your needs if you provide more advance notice. Trips must be scheduled within a two-hour window of the requested time. Consequently, if you request a pickup at 8 a.m., the trip may be scheduled anytime between 7 a.m. and 9 a.m.
TTY Service
Deaf or hard of hearing? Please contact the Illinois relay service by dialing 711 on your telephone.
The form below is for general questions and suggestions only. If you need to report an issue with the bus service, use the Report a Bus Stop Service Issue form.
Have an issue to report or feedback to share?
Click the button to report service issues, ADA accessibility concerns, or other issues with bus stop services.