Report a Bus Stop Issue

Passenger Feedback, Dispute Resolution & ADA Resolution

SMTD wants to make your experience a pleasant one, both while riding a bus and while waiting for a bus. Our customer support will help you with any issues you have about riding a bus. If you have questions about catching a bus right now, please call our dispatch at (217) 522-5531 instead of completing a form.

Bus Stop Shelters and Bus Bench Issues

SMTD maintains its own bus stop shelters throughout the city, and if you would like to report a maintenance issue with a bus stop shelter you can use the form below.

Report a Bus Shelter Issue

However, SMTD does NOT maintain the bus benches that are placed near some bus stops. These benches are provided by Ace Sign Co. through a contract with the City of Springfield. Report an issue with a bus bench through the city's online form.

Bus Stop Shelter Issue Form

Use this form to report an issue with a bus stop shelter.

First Name

Last Name

Phone Number

Message

Select a bus stop or location

Attach Photo(s)

Report A Bus Stop Issue

Passenger Feedback, Dispute Resolution & ADA Resolution

Bus Stop Shelters and Bus Bench Issues

Bus Stop Shelter Issue Form

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